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Store Policy

A Valid Reseller Permit is Required. BCM will NOT collect sales tax.

Effective immediately April 14, 2021, BCM eStore accepts orders for RESELLER CUSTOMERS ONLY.  All customers registered at BCM eStore will be required to provide a copy of valid Reseller Permit.  BCM has the right to cancel your order without notice if the valid Reseller Permit is not received within 5 business days. BCM will NOT collect any sales tax on each new orders. Please email your Reseller Permit or any question to BCMSales@bcmcom.com.

 

Payment Methods

  • Visa
  • Mastercard
  • American Express
  • No C.O.D. or Check orders



Shipping Policy

BCM offers shipping via FedEx. Domestic shipping options include Priority Overnight, Standard Overnight, 2 Day, 3 Day (Saver) and Ground. International shipping options include International Express, International Expedited and International Standard (Canada only). Delivery time may vary upon the ship to address. BCM is not responsible for delays once packages are shipped out. Please check with FedEx for delivery status. Please note:

  • BCM accepts customer’s own FedEx or UPS account number. Account information can be entered during the checkout process. All freight will be billed to customer’s FedEx or UPS account if an account number is provided.
  • If an INVALID FedEx or UPS account is provided and the products have been shipped, BCM will charge the shipping and handling cost, plus 5% penalty, on the credit card you used to place the order.
  • BCM is not responsible for lost or stolen shipments if customers provide incorrect or incomplete shipping addresses.
  • BCM does not ship to P.O. Box addresses.
  • All orders require 24-48 hours processing time before shipping. BCM customer service representatives will contact you if additional information is needed, or, if the items ordered are unavailable.
  • BCM eStore does not process orders during the weekends or national holidays.
  • No deliveries will be made on Saturday or Sunday.
  • BCM eStore does not guarantee same day shipping.
  • Please contact BCM for any special shipping requests, including international shipping, shipping insurance, proof of delivery or signature confirmation requests.
  • BCM does not provide shipping insurance unless upon customer's request.
  • 7-day replacement or refund guarantee on all CPUs, including Open Box processor and memory. All other Open Box merchandise has a 15-day warranty period.
  • For CPUs, the base cost will reflect the current market value, and the 15% restocking fee will be applied after this adjustment.
  • The board is physical damaged by customers.

 


Manufacture warranty & Refund Policy
All BCM motherboards have a 12 month limited manufacturer warranty. Manufacture warranty period and coverage may vary for accessories. Physical Damages are not covered under manufacturer warranty. For explanations regarding to Physical Damages, please read the next subject below. Fees may apply for any repair services.

All merchandise, unless otherwise indicated, may be returned within 30 days from the original invoice date for a refund. A return authorization number is required for all returns. A 15% restocking fee will apply. Additional deductions may be made for products which has CPU or Memory installed returns to reflect the current market value. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform BCM of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.

The products may be returned ONLY IF the items remain in good conditions with all the original accessories unopened AND WITHOUT any physical damages. To return and to receive the full amount, a RMA (Return Merchandise Authorization) number is required. You may request the RMA number at RMA Online or contact our RMA Dept by e-mail to RMA_Request@bcmcom.com or call (949)470-1888 for more assistance. If you have any questions or concerns, please contact BCM Sales for help.

BCM SATISFACTION GUARANTEE - BCM offers our customers a 30-day replacement or refund on all purchases, except:


Physical Damage Policy
Physical damage to any product purchased at BCM will effectively void warranty coverage. Improper Installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. BCM encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may consequently void any applicable warranty coverage. Intel and AMD will not accept physically damaged processors back from BCM. As a result, BCM may return any physically damaged CPU back to the customer at the customer's expense.


Restocking Fee
A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.

Technical Support
Please visit BCM’s Supports page for more assistance or contact our Technical Support by emailing to BCMTechSupport@bcmcom.com.

Processing Time
BCM does not guarantee same day-shipping. Orders are not processed on weekends and holidays. Each order should expect 24-48 processing time. Our customer services representative will contact you if your order will be delayed. You may check the order status online by login to your personal profile.

Order status
BCM will send out a notification to your email with traction information once your order has been shipped. You may also check your order status by logging in to eStore.bcmcom.com.

Security
All online transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level security.

Privacy
BCM respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our website will be used for processing purposes only. The only emails you will receive from BCM are updates to any recent orders and/or returns.

Safe Shopping Guarantee
Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Order Changes
You may request to change the order which has not already been processed and shipped. Please contact us to request cancellation. Please provide your full name and order number if you send the request via Email (BCMSales@bcmcom.com). You may expect a phone call or email for this change order notification. We strongly discourage sending change order requests via email in order to void your message is not received.

If your order has been shipped, please read the “Return Policy” and follow the steps to request the refund to your credit card.

Order Cancellation
You may request to cancel the order which has not already been processed and shipped. Please contact us to request the cancellation. Please provide your full name and order number if you send the request via Email (BCMSales@bcmcom.com). You may expect a phone call or email for this cancellation notification. We strongly discourage sending change order requests via email in order to void your message is not received.

If your order has been shipped, please read the “Return Policy” and follow the steps to request the refund to your credit card.


Product Listings
BCM strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinants, we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, BCM shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information.

Product Accuracy
BCM is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, BCM puts forth its best efforts to ensure that all product information is up-to-date and factual. If you have concerns regarding to this revision issue, please contact our customer services before placing the orders.

BCM eStore Purchase Agreement
By accepting delivery of any product delivered from BCM’s eStore (“BCM Advanced Research”), you ("Customer") agree to be bound by the terms and conditions listed below. You and BCM agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and BCM. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from BCM.

BCM SATISFACTION GUARANTEE
BCM offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:


  • 7-day refund/replacement on Retail, OEM and Open Box products. All other Open Box merchandise has a 15-day warranty period. All refunds will be subjected to a 15% restocking fee to reflect the current market value.
  • If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 30 days of purchase. Note that a 15% restocking fee will be applied. Components within a Bundle Special may be returned for repair/replacement only. Individual items may only be returned for repair/replacement if an RMA number is acquired within the Return Policy period.
  • Manufacturer Kits are different than bundles as they are arranged by the brand/manufacturer and will only have one item number. Warranty guidelines have yet to be stipulated.

To take advantage of BCM satisfaction guarantee, the customer must comply with the Product Return Procedure detailed below. Any breach of BCM’s Return Policy Procedure will result in the loss of BCM’s refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.

Product Return Procedure

  • To return a product in compliance with BCM’s satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Please visit our support page at www.bcmcom.com or contact us by phone or e-mail to acquire an RMA number. The product’s serial number is required to obtain the RMA number. BCM will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by BCM. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
  • Customer is solely responsible for shipping any returned product to BCM. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, BCM’s Return Procedure will be breached and BCM may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
  •  BCM will not refund to Customer the original shipping charges. In addition, BCM will assess a 15% restocking fee against the Customer's account on all returns for refund.

WARRANTIES
All BCM motherboards have 12 month limited manufacturer warranty. Manufacture warranty period and coverage may vary for the accessories. Any Physical Damages is not covered under manufacturer warranty. For explanations regarding to Physical Damages, please read the Physical Damaged Policy. Fees may apply for a repair services if the product is out of warranty or the product is under warranty but physical damaged.

LIMITATION OF LIABILITY
IN ALL CIRCUMSTANCES BCM’S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. BCM SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. BCM SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT BCM HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES. Customer authorizes BCM to initiate a charge to the credit card or other payment method was used to purchase the Equipment in the amount of $250.00, the Equipment Discount, if it is due.

GENERAL TERMS AND CONDITIONS
Payment Terms; Orders: An order is not binding upon BCM’s eStore until it is accepted; BCM must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card with BCM’s eStore online orders. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

Shipping Charges
Your total cost for purchase of any product will include shipping and handling charges shown on the BCM Invoice except a freight charge account is provided to us before the product is shipped out.

Title; Risk of Loss
BCM will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) and risk of loss passes to the Customer upon delivery to the carrier. BCM reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow BCM to sign appropriate documents on Customer' behalf to permit BCM to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. BCM will advise Customer of estimated shipping dates, but BCM will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Governing Law and Jurisdiction
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between BCM and Customer shall be governed by the laws of the State of California, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. BCM and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of California, Orange County, to resolve any dispute between them related hereto, and the parties waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against BCM that is more than one year after the date of the applicable invoice.

Severability
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable California law.

Waiver
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement
These terms and conditions, together with BCM’s invoice regarding the products ordered by Customer, are the complete and exclusive agreement between BCM and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between BCM and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

(Last update: 2021/04/14)